What our customers say…

Proposal Details

“While evaluating the different roofing contractors, I asked for a great deal of information because I wanted to understand what I was buying. LaFerney’s personnel not only took the time to educate me about roofing, but took me to different locations where they installed roofs throughout the last 10 years. From the beginning, I was impressed with their presentation, knowledge, and ability to understand what I wanted in a new roof system. LaFerney was able to come up with a solution that was not only a long-term fix, but also fell within our budget.” – Plant Manager

“When your sales rep called on me, he told us what kind of shape our current roof was in, what they were going to do, and how they were going to do it. Basically, gave me a roofing education. The other roofing companies that I called did not go the extra mile to show me what they were going to do. The proposal your company presented to me, giving me detailed information about our situation and the particular roofing problems that I had, was the deal-clincher. I felt comfortable using your company. Once the roof was installed, I was again impressed with your company. The follow-up inspections after the job was done was a nice, unexpected step. So many companies “take the money and run” so to speak, and it was a refreshing surprise to see your company make sure that we were taken care of after the roof installation.”  – Maintenance Manager

Professionalism

“LaFerney has been doing roofing work for us at our Knoxville facility since 2002. They have completed each roof installation in a very efficient, professional, and timely manner.” – Plant Engineer

“With each new project that LaFerney undertakes for us, they do a thorough study of the roof and assess what needs to be done and what will best fit the individual needs of that particular facility. They take time to address any questions, concerns, or issues that we may have with each individual roof. With LaFerney, I do not need to oversee each step of the process; I trust them to install the roofs correctly and efficiently with a superior product which allows me great peace of mind.” – Regional Director of Physical Plants

“We chose to use LaFerney because of their reputation and their good standing with Duro-Last. In addition to doing a quality installation on the South section [of my roof], their service team completed the needed specification work on the North section.” – Manufacturing Engineer

Service

“LaFerney provided the services of a structural engineer to determine the scope of the peril replacement. They executed this work over the Fourth of July holiday period in response to our 24/7 production schedule. .LaFerney’s crews were invisible to our organization, conducting their work in a safe manner and they finished the job on time.” – Maintenance Manager

“All I need to do is pick up the phone and they service our company extremely well – and at a moment’s notice. Their sales and service people are exemplary.” – Manager, Manufacturing Engineer

LaFerney “promised me a 15-year labor and material warranty with the Duro-Last Roof System, a $12 Million Dollar Liability Policy for Consequential Damages, that there would be no hidden costs, that they would have the roof completed in a 4-6 week time frame, and they delivered on everything.” – Plant Manager

“It has been refreshing to work with an organization that puts customer satisfaction and service as its top priority. To this end you have consistently adopted a positive approach in dealing with any unforeseen challenges and been flexible in reaching a solution.”  – Manufacturing Project Manager

Temperatures

“After personally inspecting our new roofing system, we feel like we have made an excellent choice! Our new roof is appealing to the eye and we are very impressed with the amount of detail that goes into the installation of this roofing system. As promised, our energy costs were lowered which pleases our renters! I am confident that this roof will last well beyond its 15 year factory warranty. LaFerney rates at the top in my book! It is refreshing to work with an organization that puts customer satisfaction and service as its top priority.” – Property Owner

“Now that the roof is installed, and has been for three months, we can see a significant drop in the temperature under the areas where you installed the Duro-Last roof.  Our employees can definitely tell the difference. We were also pleasantly surprised when your completed the project before expected. That has never happened to us before. We felt that your follow-thru on the whole process, from beginning to tned was great.” – Maintenance Supervisor

An “unexpected benefit we received from the Duro-Last roof was cooler temperatures inside of our warehouse. Our warehouse is at least 10-12 degrees cooler with the new roof. This solved a safety issue for our company, of high temperatures inside our warehouse. Now, we don’t have to worry about that problem anymore. Your company (LaFerney) did exactly what they said they were going to do. You handled all the Factory Mutual insurance concerns, and saved our company money. Your crews got in, got the job done, and got out, without any disruption to production.”  – Project Engineer

“LaFerney installed our first section of roof in the spring…in the summer we checked the inside temperature at the ceiling in the manufacturing area where we installed the Duro-Last. We found a 28-degree temperature drop in the temperature from the previous summer! We knew there would be a decline in the temperature, but this drastic of a decline was an unexpected benefit. Since the area is not air-conditioned, this provided our employees with comfortable working conditions. To date, LaFerney has installed approximately 102,000 square feet of the Duro-Last roofing system on our facility.”  – Plant Manager

LaFerney “has installed roofs on over 440,000 square feet of our facility. LaFerney installed the Duro-Last roof system on our buildings, which enabled us to decrease the internal inside temperature of the buildings during the summer months.”  – Manager

“The roofing system you proposed, the Duro-Last Roofing System, was a logical choice for many reasons. I liked the fact that your material is lightweight and durable. I also liked the fact that most of the roofing seams are pre-manufactured. An unexpected benefit was the cooler temperatures inside our building since the roof was installed. Another benefit is that the 15-year warranty comes from the manufacturer, which other roofing companies have a hard time matching.”  Property & Business Owner

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